Terms & Conditions (Online Store)
I. General
Please read these Terms & Conditions carefully before placing an order, and keep a copy of these Terms and your order for future reference. This website (https://ritrk.com) is operated by RITRK, the operator of the TOOLEYE brand.
II. About Us
This website (https://ritrk.com) and all TOOLEYE branded products sold through it are operated by RITRK (“we”, “our”, “us”, “the Seller”). These Terms apply to products sold and delivered directly to customers through this online store. We are the data controller for personal data collected during shopping on this store, as described in our Privacy Policy.
Contact details
– Operator: RITRK
– Brand: TOOLEYE by RITRK
– Website: https://ritrk.com
– Address: ul. Nadrzeczna 16/H1 lok. D33, 05-552 Wólka Kosowska, Mazowieckie, Polska
– Email: fy@fykj.online
III. General Provisions
1. A customer may be an adult natural person with full legal capacity, or a legal entity acting through a duly authorised representative.
2. A consumer means a natural person entering a sales agreement for purposes outside their trade, business, craft or profession.
3. Goods mean all products available for purchase in this online store.
IV. Formation of the Agreement
1. The checkout process guides you through the steps required to place an order. Placing an order requires acceptance of these Terms. The submitted order constitutes your offer to enter a distance sales agreement. The process allows you to check and correct errors before submission. The agreement is concluded when we send the order confirmation email.
2. Product information on the store constitutes an invitation to enter a sales agreement, not a binding offer.
3. Processing time depends on product availability. We are not responsible for delivery delays caused by incorrect or incomplete address or contact details submitted by the customer.
4. If we cannot deliver part or all of your order due to stock shortage, we will notify you by email and cancel the order. If payment has already been made, we will refund the full amount, including delivery charges, using the original payment method as soon as possible.
5. These Terms do not exclude or restrict statutory consumer rights under mandatory applicable law.
V. Product Description, Availability and Price
1. The description, type, quantity, quality, completeness, functionality and price of ordered products match the information and prices on the store at the time of order.
2. All products are subject to availability. If selected items are out of stock, we will notify you as soon as possible and offer an alternative product or a full refund via the original payment method.
3. We reserve the right to update prices and launch or withdraw promotional campaigns; price changes do not affect orders already placed.
4. In addition to the product price, a shipping charge applies. Shipping costs are calculated automatically at checkout based on the delivery destination and parcel weight. The total payable amount, including product price, shipping and payment fees, is displayed clearly before you submit your order. There is no permanent free shipping offer at present; any future free shipping campaign will be announced separately on the website.
5. Prices stated on the store include applicable VAT and taxes.
VI. Payment
1. Payments are processed through two authorised payment platforms: **PayPal** and **Stripe**. Through Stripe we support major international credit and debit cards as well as local European payment methods available on the Stripe checkout.
2. The available payment options are displayed on the checkout page. All transactions are processed securely by the respective payment provider; we do not store your full card details on our servers.
3. If an order remains unpaid beyond the stated payment window, we reserve the right to cancel the order.
#### VII. Delivery
1. Products are delivered to the address provided at checkout. Delivery covers EU and European destinations served by our couriers. The customer is responsible for providing accurate address and contact details, including phone number. Shipping fees are calculated automatically at checkout according to delivery destination and parcel weight; the final fee is shown before order submission.
2. All orders are dispatched from our central warehouse in Poland within 24 hours on working days. We make every effort to deliver as soon as possible, and in any event within 30 days after order confirmation. If a delay occurs for reasons we could not foresee at order time, we will notify you as soon as possible; in case of delay you may set an additional delivery deadline and withdraw from the agreement after that deadline expires without delivery.
3. Please ensure someone is available to accept delivery at the address. If no one is available, the courier will notify you of an alternative delivery date or pickup point; depending on the carrier, you may arrange alternatives directly with the courier.
4. After failed delivery attempts, the parcel will be returned to our warehouse and payment will be refunded using the original method.
5. Ownership and risk of loss or damage pass to the customer upon delivery, without prejudice to the Seller’s liability for non-conformity existing at delivery and reported within the statutory period.
6. If you receive an order with damaged packaging, where possible please complete a damage report in the presence of the courier; this record supports any later damage or defect claim.
VIII. Statutory Right of Withdrawal
1. The consumer has the right to withdraw from the distance sales agreement within 14 calendar days after receiving the product, without giving reason, as described in our Returns Policy.
2. To withdraw, notify us through the contact channel stated in the Returns Policy. We will confirm receipt of your withdrawal statement by email. The statement must include enough order details to identify the order; sending it before the 14-day deadline preserves the right.
3. Return the product no later than 14 days after notifying us of withdrawal, to the return address provided by our support team. Include proof of purchase and write the order number on the parcel label.
4. After a lawful withdrawal, we refund the product price together with the standard delivery charge actually paid for the order; if you chose a premium delivery method, we may retain the difference between premium and standard cost.
5. Refunds are made without undue delay, no later than 14 days after we receive the returned product or you provide proof of dispatch, whichever occurs earlier, using the original payment method, unless you agree otherwise at no cost to you.
6. The customer is responsible for any reduction in product value caused by handling beyond what is necessary to establish the nature, characteristics and functionality of the product.
7. Withdrawal rights do not apply to items excluded under Article 38 of the EU Consumer Rights Directive.
IX. Warranty and Conformity
1. Products are covered by the 24-month warranty stated in our Warranty Policy.
2. The warranty period starts on the purchase date and must be documented by invoice or other proof of purchase. Products are designed for private consumer use; warranty does not cover professional or commercial use.
3. Warranty exclusions and the full claim process are described in the Warranty Policy.
4. The Seller has a legal obligation to deliver conforming products. If a purchased product is defective, the consumer may file a complaint under statutory conformity rules through our contact channel.
5. A complaint should include a brief defect description, circumstances and date of occurrence, customer details and the requested remedy, together with a copy of proof of purchase.
6. The Seller responds to a complaint without undue delay, no later than 14 days after submission.
7. The Seller does not accept cash-on-delivery parcels. The return address for warranty and complaint returns is provided by our support team on request.
X. Alternative Dispute Resolution
A dispute between the consumer and the Seller arising from the sales agreement may be resolved through out-of-court consumer dispute resolution. The consumer may use the European Online Dispute Resolution (ODR) platform at https://webgate.ec.europa.eu/odr, or contact their local consumer protection authority. Participation in out-of-court dispute resolution is voluntary.
XI. Electronic Invoices
By accepting these Terms, the customer agrees that the Seller may issue and send invoices, correcting invoices and duplicates in electronic PDF format to the email address provided at checkout. The customer must provide a valid email address. Electronic invoices preserve source authenticity and content integrity. All invoices are issued under the TOOLEYE brand.
XII. Changes to These Terms
The Seller reserves the right to amend these Terms for material reasons, including changes to applicable law, regulatory or court decisions, technical changes to service delivery, changes to service scope or features, corporate restructuring, or clarification of ambiguous provisions.
Amendments and their scope are published on the website at least 14 days before the new Terms take effect. Amendments do not affect agreements already concluded before the effective date. The current Terms are freely available on this website for review, download and printing.
XIII. Governing Law
These Terms are governed by the law of the Republic of Poland. The purchase agreement and any disputes arising from or related to it are subject to Polish law.
XIV. Contact
All questions, comments and requests regarding this online store may be sent to:
RITRK
Website: https://ritrk.com
ul. Nadrzeczna 16/H1 lok. D33, 05-552 Wólka Kosowska, Mazowieckie, Polska
Email: fy@fykj.online