Privacy Policy
Who We Are
This website (https://ritrk.com) is operated by **RITRK**, operator of the TOOLEYE brand (“we”, “us”, “our”). Our registered address is:
ul. Nadrzeczna 16/H1 lok. D33, 05-552 Wólka Kosowska, Mazowieckie, Polska
Contact email: fy@fykj.online
This Privacy Policy explains how we collect, use, store and protect personal data of website visitors, customers and people who contact us, in compliance with the EU General Data Protection Regulation (GDPR) and applicable national data protection law.
Personal Data We Collect
Data you provide directly to us
We collect data you submit when creating an account, placing an order, contacting support, submitting a product review, subscribing to our newsletter, registering a product for warranty, or participating in promotions and surveys. This may include your first and last name, delivery and billing address, email address, phone number, purchase history, order details, product reviews and correspondence with our support team.
Data collected automatically
When you visit our website, we may collect technical data including IP address, browser type and version, device type, operating system, time zone settings, referring URL, pages visited, site interactions and consent settings. This data is used for site administration, security, diagnostics, analytics and service improvement. Where possible, IP addresses are anonymised.
Purposes of Processing and Legal Basis
| Purpose | Legal basis |
|—|—|
| Processing orders, payment, delivery, warranty service and account management | Performance of a contract |
| Customer support, enquiries and complaints | Performance of a contract / legitimate interest |
| Fraud prevention, site security and abuse prevention | Legitimate interest |
| Marketing newsletters and promotional information | Consent (withdrawable at any time) |
| Website analytics and performance improvement | Consent / legitimate interest |
| Compliance with legal obligations | Legal obligation |
We only use personal data for the purposes stated in this policy, in compliance with applicable data protection law.
Sharing of Personal Data
We may share data with trusted third-party service providers acting on our behalf under data processing agreements and GDPR requirements, including hosting and IT providers, payment providers, courier and logistics providers, and analytics and marketing platforms. These providers may process data only to deliver services to us and may not use it for their own commercial purposes.
We may disclose data to regulatory authorities, law enforcement or courts where required by law, or to protect our legal rights, property or safety.
Data Transfers Outside the EEA
Where personal data is transferred outside the European Economic Area, we implement appropriate safeguards such as EU Standard Contractual Clauses to ensure an adequate level of protection.
Data Retention
We keep personal data only for as long as necessary to fulfil the processing purpose, comply with legal retention obligations, and defend legal claims. Order and invoice data is retained for the period required by applicable tax and commercial law. Marketing subscription data is retained until you unsubscribe.
Your Data Rights
Under GDPR you have the right to:
– **Access** the personal data we hold about you;
– **Rectify** inaccurate or incomplete data;
– **Erase** your data (right to be forgotten), where legal conditions apply;
– **Restrict** processing under certain circumstances;
– **Data portability** receive your data in a structured, machine-readable format;
– **Object** to processing based on legitimate interest;
– **Withdraw consent** for consent-based processing, without affecting the lawfulness of prior processing;
– Lodge a complaint with your local supervisory data protection authority.
To exercise any of these rights, contact us at fy@fykj.online.
Security
We implement appropriate physical, technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure, and review these measures regularly.
Transmission over the internet is not completely secure; while we take all reasonable measures, data transmission via the website is at your own risk. You are responsible for keeping your account password confidential.
External Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content; please read their own privacy policies before submitting personal data.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version is published on this page.
Complaints
If you are not satisfied with how we process your data, please contact us first. You also have the right to file a complaint with your local data protection supervisory authority in your EU member state.