Contact & Technical Support

If you have questions about orders, delivery, warranty registration, product failure or spare parts, please contact our support team.

Before contacting support, please review the FAQ section, where answers to the most common questions about delivery, returns, invoices and warranty are available.

Contact Information

– Brand: TOOLEYE by RITRK
– Legal Operator: RITRK
– Website: https://ritrk.com
– Registered Address: ul. Nadrzeczna 16/H1 lok. D33, 05-552 Wólka Kosowska, Mazowieckie, Polska
– Email: fy@fykj.online
– Working Hours: Monday – Friday, 9:00 – 17:00 (CET)

When contacting us, please include:
– Your order number;
– Product model and serial number;
– A clear description of your question or issue;
– Relevant screenshots or photos where applicable.

We aim to respond to all support requests within 1–2 working days. Information about how we process your personal data is available in our Privacy Policy.